Weight Requirements

All participants must weigh between 70 and 250 lbs, and we discreetly verify weight at check in.

Age Requirements

We don’t have a minimum age requirement. However, everyone must meet our weight requirement of 70 to 250 lbs.

Physical Condition

All participants must be in reasonably good physical condition, with the ability to reach above your head and hold onto a cable (your weight is supported by a harness).

There is some hiking on maintained trails during the tour, so participants should be comfortable walking on uneven terrain.

Also remember that our tours last 2 to 2.5 hours.

Medical Requirements

Guests with conditions that require fast-acting medication, like epinephrine, should bring their medication with them and make their guides aware of the condition prior to the start of the trip.

Long Hollow Canopy Tours adventures are designed for participants in good health. Guests who are pregnant, have recent, recurring or existing injuries, have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit them to drive, have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant, have a known health condition that requires immediate medical attention in the event of an emergency, or are using prescription medications that may limit their abilities to, are advised to consult with their physician before participation. Due to the nature of our tours and for safety reasons, we reserve the right to refuse participation to anyone.

Arrival

Our tours begin at the scheduled tour time. Therefore, we recommend guests arrive at least 15 minutes prior to the scheduled tour time in order to allow for parking, checking in, etc. If you are running late, we will do our best to accommodate you on another trip that same day, if we have availability. No refunds will be issued to late arrivals – if you fail to show up for your trip on time, we still incur the same costs and may have turned others away.

What To Wear

Our tours operate rain or shine and regardless of temperature. Check the local weather before you come (zip code 61036). Please wear appropriate clothing for the conditions. Closed-toe footwear that is suitable for hiking on variable terrain is required. Avoid wearing loose clothing, such as ponchos, scarves, and excessively baggy clothing. Short shorts are not recommended. Due to the nature of the tour, we recommend that participants leave valuables such as jewelry and cell phones behind, stored in a safe place (so do plan ahead).

Cameras & Phones

We recommend that you do not keep anything in your pockets while on course, as the harnesses tend to push things out. If you do wish to take your phone/personal items with you, we recommend they be in a zipped pocket or attached to a lanyard. Everything you take on course is at your own risk, as items may become lost or broken.

Have a GoPro? We have the helmet mount! If you have the attachment piece, just ask your guide for a helmet with a GoPro mount. Mounts are available first-come, first-serve. You are also welcome to wear the chest mount over your harness or the helmet strap attached to one of our helmets.

Weather Conditions

Our zipline tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Course Manager on duty will determine tour cancellations, and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by Long Hollow Canopy Tours, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) a tour for up to one hour to wait out inclement weather and then resume normal operations.

In the event Long Hollow must close due to inclement weather, the following accommodations will be provided:

• Guests actively on the adventure courses at time of closure: A prorated credit (based on time remaining for your adventure) will be applied in the ticketing system for your future use.
• Guests who have not yet arrived: A credit for the full amount of your purchase will be issued within the ticketing system for your future use, OR guests preferring a full monetary refund can submit a request.

Restrooms

Participants should be comfortable without access to restroom facilities for over 2.5 hours. Restrooms are available at our Welcome Center at the end of your tour.

What is included in the Zipline Tour?

During your experience at Long Hollow Canopy Tours, you’ll fly through the treetops of breathtaking “Galena Country.” You will wear a safety harness connected to the zip line cables, allowing you to travel from platform to platform. Additional elements are included in the tour such as a UTV ride, a suspension bridge, rappelling and optional freefall, and short hikes. Each tour is led by 2 knowledgeable and experienced guides.

What if I’ve never ziplined before?

That’s okay! Most of our guests have never experienced the thrill of a zipline canopy tour adventure before. That’s why our guides make sure that they give a complete orientation session before starting ground school, and why we make sure we do everything we can to make you feel comfortable about your adventure. Our program is designed for intergenerational participants. That’s what we love about this zipline tour, just about everyone can do it! Please read our requirements prior to booking your tour.

Are reservations required?

Reservations are strongly encouraged. Without a reservation, we cannot guarantee that there will be an open space on a trip, although we will try to accommodate people stopping in, if we have space available. Plan your zipline tour now with an online reservation.

What is your cancellation policy?

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation you are required to notify us 72 hours prior to your scheduled tour start time. Reservations are considered final 72 hours prior to your scheduled tour start time and are not eligible for a refund OR rescheduling.

How long does it take to complete the course?

From departure time our course takes 2 to 2.5 hours to complete with a fully booked trip of 8 to 10 participants, smaller groups my move through the course more quickly. We ask that you plan for at least 3 hours total.

What are the age and weight requirements?

We do not have a minimum age requirement, but all participants must weigh between 70 and 250-lbs. Guests are discreetly weighed at check-in. Those not meeting our requirements will not be able to participate and are ineligible for a refund.

Do I have to sign a waiver?

Yes, all participants are required to sign a participant agreement before being allowed on course.

• If under 18: A parent or legal guardian must also sign the waiver.

What should I wear?

We suggest that you dress as if you were going for a hike. You will be wearing a helmet, full body harness and gloves so dress for comfort. Closed-toe shoes are required.

What if it rains?

Our zipline tours run rain or shine, in all weather conditions, unless extreme wind or lightning interfere with operational safety. The Course Manager on duty will determine tour cancellations and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by Long Hollow Canopy Tours, you will receive a refund or a rain check voucher depending on the circumstances. We reserve the right to postpone or ‘pause’ a tour for up to one hour to wait out inclement weather and resume normal operations. Rain gear is not provided and you are expected to dress appropriately for the weather. Synthetic clothing is recommended when wet weather is expected.

What if I am running late?

All zipline tours begin at the booked time, so please arrive on time. If you expect to arrive late, please call us at 815-281-2853 and we will determine if we can accommodate you on another tour that day. This will be case-by-case basis, determined by our manager on duty. Refunds will not be issued to late arrivals, so please plan accordingly.

Can I make reservations for a group of more than 8?

Yes, we can accommodate large groups! You can book online across multiple tour departure times. Need help? No problem! Just call 815-281-2853 and allow our Reservation Team to facilitate the booking.

If I am not able to participate, can I stay and watch?

Spectators are welcome to hangout on our patio, but views of the adventure courses are very limited. You will be able to observe the final zipline and as guests free-fall or rappel from the final platform.

Do the guides take photos?

Yes they do, SMILE! The guides will carry a camera throughout the course. If you have a special request for a photo, the guides will do their best to provide, but please remember that safety comes before the photos. Photos are available for purchase prior to your tour as an “add on” in our online reservation system or in the Welcome Center following your adventure. Note: Our gloves don’t work with cell phone screens. Please leave cells phones and other valuables behind, stored in a secure location.

Are there any bathrooms along the way?

There are restrooms located at the Welcome Center before you take off. There are NO restrooms on the course, so be sure to empty your bladders before going to gear up.

Can I wear my glasses?

Yes, but you might consider wearing an eyewear retainer to ensure that your glasses do not fall off. Retainers are available for purchase in our on-site retail area. Long Hollow Canopy Tours is not responsible for and cannot recover any items dropped from the course.

Is there someplace for me to store my purse, wallet, etc. while I am on my tour?

No. Please leave bags and valuable items at home or locked in your car. We do have a place to keep your keys while on your tour, but we are not responsible for any items left unattended.

Should we tip our guides?

Sure! It’s always nice to reward those working in the service industry, and tips are greatly appreciated. Your guides work hard to make sure you have a memorable tour. If they succeeded, feel free to reward their effort – and thanks!

You can either tip your guides directly, or if you’d prefer to tip by credit card, talk to the staff at the check in desk, as they’d be happy to help!

Please make sure that everyone in your party is aware of these policies:

Participant Requirements

Guests are expected to arrive 15 minutes prior to trip time. If you are running late, we will do our best to accommodate you on another trip that same day, given availability. No refunds will be issued to late arrivals – if you fail to show up for your trip on time, we still incur the same costs and may have turned others away.

All guests are required to sign a waiver.

• If under 18: a parent or guardian must also sign the waiver.

Participants must weigh between 70 and 250 pounds. Guests are discreetly weighed at check-in.

Comfortable, closed-toe shoes are required.

Please dress appropriately for the weather. We suggest you dress as if going for a hike. Because guests will be in a harness, longer shorts or pants tend to be more comfortable.

If your trip spans a meal time, please eat prior to arrival.

Cancellation Policies

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation, you are required to notify us 72 hours prior to your scheduled tour start time. Cancellations or modifications made within 72 hours of your scheduled tour start time are not eligible for refund.

Reservations are considered final 72 hours prior to your scheduled tour start time and are not eligible for a refund or rescheduling.

Weather Policies

Our canopy tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Course Manager on duty will determine tour cancellations, and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by Long Hollow Canopy Tours, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) a tour for up to one hour to wait out inclement weather and then resume normal operations.

In the event Long Hollow must close due to inclement weather, the following accommodations will be provided:

• Guests actively on the adventure courses at time of closure: A prorated credit (based on time remaining for your adventure) will be applied in the ticketing system for your future use.
• Guests who have not yet arrived: A credit for the full amount of your purchase will be issued within the ticketing system for your future use, OR guests preferring a full monetary refund can submit a request.