What is included in the Zipline Tour?
During your experience at Long Hollow Canopy Tours, you’ll fly through the treetops of breathtaking “Galena Country.” You will wear a safety harness connected to the zip line cables, allowing you to travel from platform to platform. Additional elements are included in the tour such as a UTV ride, a suspension bridge, rappelling and optional freefall, and short hikes. Each tour is led by 2 knowledgeable and experienced guides.
What if I’ve never ziplined before?
That’s okay! Most of our guests have never experienced the thrill of a zipline canopy tour adventure before. That’s why our guides make sure that they give a complete orientation session before starting ground school, and why we make sure we do everything we can to make you feel comfortable about your adventure. Our program is designed for intergenerational participants. That’s what we love about this zipline tour, just about everyone can do it! Please read our requirements prior to booking your tour.
Are reservations required?
Reservations are strongly encouraged. Without a reservation, we cannot guarantee that there will be an open space on a trip, although we will try to accommodate people stopping in, if we have space available. Plan your zipline tour now with an online reservation.
What is your cancellation policy?
All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation you are required to notify us 72 hours prior to your scheduled tour start time. Reservations are considered final 72 hours prior to your scheduled tour start time and are not eligible for a refund OR rescheduling.
How long does it take to complete the course?
From departure time our course takes 2 to 2.5 hours to complete with a fully booked trip of 8 to 10 participants, smaller groups my move through the course more quickly. We ask that you plan for at least 3 hours total.
What are the age and weight requirements?
We do not have a minimum age requirement, but all participants must weigh between 70 and 250-lbs. Guests are discreetly weighed at check-in. Those not meeting our requirements will not be able to participate and are ineligible for a refund.
Do I have to sign a waiver?
Yes, all participants are required to sign a participant agreement before being allowed on course.
- If under 18: A parent or legal guardian must also sign the waiver.
What should I wear?
We suggest that you dress as if you were going for a hike. You will be wearing a helmet, full body harness and gloves so dress for comfort. Closed-toe shoes are required.
What if it rains?
Our zipline tours run rain or shine, in all weather conditions, unless extreme wind or lightning interfere with operational safety. The Course Manager on duty will determine tour cancellations and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by Long Hollow Canopy Tours, you will receive a refund or a rain check voucher depending on the circumstances. We reserve the right to postpone or ‘pause’ a tour for up to one hour to wait out inclement weather and resume normal operations. Rain gear is not provided and you are expected to dress appropriately for the weather. Synthetic clothing is recommended when wet weather is expected.
What if I am running late?
All zipline tours begin at the booked time, so please arrive on time. If you expect to arrive late, please call us at 815-281-2853 and we will determine if we can accommodate you on another tour that day. This will be case-by-case basis, determined by our manager on duty. Refunds will not be issued to late arrivals, so please plan accordingly.
Can I make reservations for a group of more than 8?
Yes, we can accommodate large groups! You can book online across multiple tour departure times. Need help? No problem! Just call 815-281-2853 and allow our Reservation Team to facilitate the booking.
If I am not able to participate, can I stay and watch?
Spectators are welcome to hangout on our patio, but views of the adventure courses are very limited. You will be able to observe the final zipline and as guests free-fall or rappel from the final platform.
Do the guides take photos?
Yes they do, SMILE! The guides will carry a camera throughout the course. If you have a special request for a photo, the guides will do their best to provide, but please remember that safety comes before the photos. Photos are available for purchase prior to your tour as an “add on” in our online reservation system or in the Welcome Center following your adventure. Note: Our gloves don’t work with cell phone screens. Please leave cells phones and other valuables behind, stored in a secure location.
Are there any bathrooms along the way?
There are restrooms located at the Welcome Center before you take off. There are NO restrooms on the course, so be sure to empty your bladders before going to gear up.
Can I wear my glasses?
Yes, but you might consider wearing an eyewear retainer to ensure that your glasses do not fall off. Retainers are available for purchase in our on-site retail area. Long Hollow Canopy Tours is not responsible for and cannot recover any items dropped from the course.
Is there someplace for me to store my purse, wallet, etc. while I am on my tour?
No. Please leave bags and valuable items at home or locked in your car. We do have a place to keep your keys while on your tour, but we are not responsible for any items left unattended.
Should we tip our guides?
Sure! It’s always nice to reward those working in the service industry, and tips are greatly appreciated. Your guides work hard to make sure you have a memorable tour. If they succeeded, feel free to reward their effort – and thanks!
You can either tip your guides directly, or if you’d prefer to tip by credit card, talk to the staff at the check in desk, as they’d be happy to help!