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Privacy Policy

Long Hollow Canopy Tours (“we,” “us”), 3247 W. Longhollow Rd., Galena, IL 61036, explains here how we handle personal information from longhollowcanopytours.com, online bookings, emails and visits to the park.

What We Collect

  • What you give us: name, email, phone, booking and purchase details, participant and waiver details (for minors, provided by a parent or guardian), messages, job applications, and email sign-ups.
  • Automatically: IP address, device and browser type, pages viewed, and whether our emails are opened, through cookies and similar tools.
  • From others: our booking, payment, email and analytics providers, and anyone who books or buys a gift for you.

How We Use It

To process bookings, purchases and waivers; run the park responsibly; answer questions; send booking messages and the marketing emails you signed up for; measure and advertise our park; review job applications; and prevent fraud and meet legal, insurance and accounting needs.

Cookies and Analytics

We use cookies and similar tools from Google (Analytics and Tag Manager) to understand how our site is used. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s opt-out tool.

Who We Share It With

Service providers who work for us (booking, payments, waivers, email, hosting and analytics); the person who booked or gave you a gift; and others when required by law, to protect safety, or if our business is sold. We do not sell personal information.

Your Privacy Choices

  • Emails: click “unsubscribe” in any marketing email.
  • Cookies: block or delete them in your browser settings.
  • Your information: you may ask to see, correct or delete the personal information we hold about you (subject to legal exceptions, such as signed waivers). Email [email protected] or call 815-281-2853, and we’ll respond within 45 days.

Children

Our website isn’t directed to children under 13, and we don’t knowingly collect their information online. If you think a child has sent us personal information, contact us and we’ll delete it.

Changes and Contact

We’ll post any updates here with a new effective date, if applicable. Questions: [email protected] · 815-281-2853 · 3247 W. Longhollow Rd., Galena, IL 61036.